Direct Line Home Response 24
Features comparison with Direct Line Home Response 24 .
| Service | British Gas – Homecare 400 | Direct Line Home Response 24 |
|---|---|---|
| Emergency Definition | British Gas is a maintenance agreement and as such will attend for most types of breakdown | Direct Line will attend to emergencies which they deem if not dealt with quickly would make your home unsafe or insecure, damage or cause damage to your home |
| Coverage | Central Heating/Plumbing & Drains/Electrical breakdown | Plumbing & drains, electrics, heating, security |
| No of call outs allowed/ Amount per Claim | Unlimited Call outs/ Unlimited Claim Amounts (except Drainage up to £1000) | No limit on call outs but amount claimed is for first hr of labour only |
| Response Times | British Gas engineers promise to attend promptly and to provide a same day response wherever possible on a priority basis | By arrangement |
| Labour | Directly employed labour possibly giving you a better service | Subcontractors |
| Safety and Maintenance Inspections | Included | Not Included |
Consumer Tips
- You will have to pay for all Parts & materials and any labour over and above the first hour of labour
- You will still have to find a tradesman in the event of a breakdown that is not classed as an emergency or pay for routine breakdowns
This information has been gathered in 2007 on a best endeavours basis using ‘Mystery Shopping’ sources, website visits and review of terms and conditions where freely available. It is the nature of these types of services that product features often change and hence the reader should conduct their own research should they wish to learn of the very latest features for any provider. As a result this website cannot guarantee the complete accuracy of the above which should be taken as a rudimentary guide only.